Terms & Conditions
Please read these terms carefully before using our services
Last updated: March 14, 2026
Agreement to Terms
By accessing or using veila.co (the “Site”) and any related services (collectively, the “Services”), you agree to be bound by these Terms and Conditions, as well as any applicable policies referenced herein.
If you do not agree to these Terms, you must not access or use the Services.
We may update or modify these Terms from time to time. Your continued use of the Services following any such changes constitutes your acceptance of the updated Terms.
Use of Services
By accessing or using the Services, you agree to comply with these Terms and the following conditions:
- You must be at least 18 years old, or have the consent of a parent or legal guardian
- You are responsible for maintaining the confidentiality and security of your account and for all activities conducted under your account
- You agree to provide accurate, current, and complete information
- You may not use the Services for any unlawful purpose or in violation of applicable laws or regulations
- You may not misuse, interfere with, or disrupt the integrity or performance of the Services
We reserve the right, at our sole discretion, to refuse service, limit access, or terminate accounts if these Terms are violated or if we reasonably believe misuse has occurred.
Products & Pricing
All products listed on the Services are subject to availability and may be modified or withdrawn at any time without notice.
Prices are displayed in your local or selected currency where available. Final transaction amounts may vary depending on the payment method, currency conversion rates, and any applicable fees.
We reserve the right to update or correct pricing, product information, or availability at any time, including after an order has been placed, where necessary.
Product images, descriptions, and details are provided for general informational purposes only. While we strive for accuracy, variations in color, fit, fabric, or detailing may occur.
AI-powered styling recommendations and related content are provided for general guidance only and should not be considered professional, styling, or fit advice.
Orders & Payment
All orders placed through the Services are subject to acceptance and availability.
By submitting an order, you agree to provide accurate, current, and complete billing and payment information.
Payments are processed securely through our payment providers.
We reserve the right, at our sole discretion, to refuse, cancel, or limit any order, including in cases of suspected fraud, unauthorized transactions, pricing or listing errors, or product unavailability.
An order confirmation email will be sent upon receipt of your order. Such confirmation does not constitute acceptance of the order, which occurs only once the order has been processed and dispatched.
For additional details, please refer to our Payment Policy.
Shipping & Delivery
Delivery timelines provided at checkout or in order-related communications are estimates only and are not guaranteed. Actual delivery times may vary depending on the seller's location, carrier services, destination, customs clearance, and other circumstances beyond our reasonable control.
Orders placed through the Services are fulfilled and shipped by independent boutiques and brands. VEILA acts as a marketplace platform and is not a shipping carrier. While we work to support a smooth delivery experience, we are not responsible for delays, delivery failures, or disruptions caused by carriers, customs authorities, or other third parties.
Unless otherwise required by applicable law, risk of loss and title for items pass to you upon delivery of the items to the shipping carrier.
For additional information, please refer to our Shipping Policy.
Returns & Refunds
All returns and refunds are governed by our Return Policy, including eligibility criteria, conditions, and applicable timeframes.
Not all items are eligible for return. Certain items, including made-to-order, custom, or final sale pieces, may be non-returnable as specified in the product listing.
Any approved refunds will be processed in accordance with our Return Policy.
For full details, please refer to our Return Policy before making a purchase.
Intellectual Property
All content and materials available on veila.co (the “Site”), including but not limited to text, images, graphics, logos, designs, software, and other materials, are owned by or licensed to VEILA and are protected by applicable intellectual property and copyright laws.
Except as expressly permitted, you may not copy, reproduce, distribute, modify, display, perform, publish, transmit, or create derivative works from any content on the Site without our prior written consent.
The VEILA name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of VEILA or its licensors. Any unauthorized use is strictly prohibited.
Limitation of Liability
The Services and all products made available through VEILA are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law.
To the fullest extent permitted by law, VEILA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business, or loss of opportunity, arising out of or related to your use of, or inability to use, the Services or any products purchased through the platform.
In no event shall VEILA's total liability for any claim arising out of or relating to the Services or any product purchased through the platform exceed the amount paid by you for the item giving rise to the claim.
Governing Law
These Terms and Conditions and any disputes arising out of or relating to the Services shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law principles.
You agree that any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction and venue of the state and federal courts located in the State of New York.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Any changes will take effect upon being posted on this page, and the “Last Updated” date will be updated accordingly. By continuing to use the Services after any changes, you agree to the revised Terms.
Where appropriate, we may provide notice of material changes via email or a prominent notice on the website.
Contact
If you have any questions regarding these Terms and Conditions, please contact us at [email protected] — our team will be happy to assist you.
You may also reach us by mail at:
VEILA LLC
228 Park Ave S, PMB 85451
New York, NY 10003
United States