Privacy Policy
How we collect, use, and protect your information
Last updated: March 14, 2026
Who We Are
VEILA is an online wedding dress marketplace operated at 228 Park Ave S, Pmb 85451, New York, NY 10003, United States. We are committed to protecting the privacy of our customers and visitors.
If you have any questions about this policy, you can reach us at [email protected].
Information We Collect
We collect the following types of information when you use our services:
- Personal information: name, email address, shipping address, and phone number (when provided at checkout)
- Payment information: processed securely through Shopify — VEILA does not store payment card details
- Usage data: pages visited, search queries, and browsing behavior
- Device information: browser type, operating system, and IP address
- Cookies and similar technologies: used to enhance your experience and analyze site usage
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide customer support
- Personalize your shopping experience, including AI styling recommendations
- Send order updates and shipping notifications
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We share your information only with trusted partners who help us operate our business:
- Shopify: payment processing and order fulfillment
- Shipping carriers: order delivery
- Google Analytics: website analytics (anonymized)
- Tidio: customer support chat
We do not sell your personal information to third parties.
Cookies & Tracking
We use the following types of cookies on our site:
- Essential cookies: required for site functionality, such as shopping cart and checkout
- Analytics cookies: Google Analytics 4 with IP anonymization enabled to help us understand how visitors use our site
- Chat support cookies: Tidio cookies to power our live chat support
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on our site.
Data Security
We take the security of your data seriously and implement industry-standard measures to protect it. All data transmitted between your browser and our servers is encrypted using SSL technology.
Payment processing is handled securely through Shopify's PCI-compliant infrastructure. VEILA does not store, process, or have access to your full payment card details.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your personal data
- Opt out of marketing communications
- Request data portability
To exercise any of these rights, please contact us at [email protected].
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us at [email protected] and we will promptly delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated date at the top.
If you have any questions or concerns about this policy, please contact us at [email protected].