Privacy Policy

How we collect, use, and protect your information

Last updated: March 14, 2026

Who We Are

VEILA is an online marketplace for wedding and occasion wear, operated by VEILA LLC and accessible at veila.co.

Registered address: 228 Park Ave S, PMB 85451, New York, NY 10003, United States.

VEILA operates as a marketplace connecting customers with independent boutiques and brands.

We are committed to protecting the privacy and personal data of our customers and visitors.

For any questions regarding this Privacy Policy or our data practices, please contact us at [email protected].

Information We Collect

We may collect certain information when you access or use VEILA, including:

Personal Information — such as your name, email address, shipping address, and phone number, when voluntarily provided (for example, during checkout or when contacting us)
Payment Information — payment details are processed securely by third-party payment providers; VEILA does not store full payment card information
Usage Data — including information about how you interact with our website, such as pages visited, search activity, and features used
Device Information — such as your browser type, device type, operating system, and IP address
Cookies and Similar Technologies — which help us operate the website, improve performance, and analyze usage patterns

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill orders, including payments, shipping, and related services
To provide customer support and communicate with you regarding your orders or inquiries
To personalize your experience, including tailored content and AI-powered recommendations
To send transactional and service-related communications, such as order confirmations and shipping updates
To analyze and improve our services, including website performance, user experience, and product development
To comply with applicable laws, regulations, and legal obligations

Sharing Your Information

We may share your information with third-party service providers who perform services on our behalf and are necessary for the operation of our platform, including:

Payment and checkout providers (e.g., Stripe) — for payment processing and order management
Logistics and shipping partners — for order fulfillment and delivery
Analytics providers (e.g., Google Analytics) — to analyze usage and improve our services (including aggregated or anonymized data where applicable)
Customer support providers (e.g., Tidio) — to manage communications and support requests

These providers process personal data only as required to provide their services and are subject to contractual obligations and applicable data protection laws.

We do not sell your personal information to third parties.

Cookies & Tracking

We use cookies and similar tracking technologies to operate our website, improve performance, and enhance your user experience.

The types of cookies we use include:

Essential Cookies — required for the operation of the website, including shopping cart functionality, checkout processes, and security features
Analytics Cookies — including Google Analytics 4, which helps us analyze website usage and improve our services (data may be aggregated and, where applicable, anonymized)
Customer Support Cookies — used by third-party tools such as Tidio to provide live chat functionality and customer support

You can control or disable cookies through your browser settings. However, please note that restricting certain cookies may impact the availability or functionality of some parts of the website.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational safeguards designed to protect it from unauthorized access, loss, misuse, or alteration.

All data transmitted between your device and our services is encrypted using industry-standard SSL/TLS technology.

Payments are processed securely through PCI DSS compliant payment providers, including Stripe. VEILA does not store or have access to your full payment card details.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights in relation to your personal data, including:

The right to access the personal data we hold about you
The right to request correction or deletion of your personal data
The right to object to or restrict certain processing activities
The right to withdraw consent where processing is based on consent
The right to opt out of marketing communications at any time
The right to request data portability, where applicable

To exercise your rights, please contact us at [email protected]. We may require additional information to verify your identity before responding to your request.

Children's Privacy

Our services are not intended for individuals under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete such information.

If you believe that a child has provided personal data to us, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this page periodically to stay informed.

If you have any questions or concerns, please contact us at [email protected].