Shipping & Delivery
Everything you need to know about your order
Shipping Overview
VEILA is a curated marketplace featuring pieces offered by independent boutiques and brands. All orders are fulfilled and shipped by the respective seller.
Shipping times, methods, and fees may vary depending on the item, designer, production timeline, and delivery destination. Where available, estimated shipping details will be shown on the product page or at checkout.
Please note that made-to-order, custom, or altered items may require additional processing time before shipment. Any delivery timeframes provided are estimates only and should not be considered guaranteed unless expressly stated otherwise.
For international orders, customs duties, import taxes, and other local charges may apply. These fees are typically determined by the destination country and are the responsibility of the customer unless stated otherwise.
VEILA is not a carrier and does not directly fulfill shipments. While we work to support a smooth and transparent shopping experience, we are not responsible for delays or delivery issues caused by carriers, customs authorities, or other circumstances outside our reasonable control.
Processing Time
Processing times vary by brand, boutique, and individual style.
Some items may be in stock and ready to ship, while others are made to order or prepared specifically after purchase. For made-to-order pieces, estimated processing times generally range from 2 to 15 weeks, depending on the designer and the dress selected.
Where available, estimated processing times will be indicated on the product page. Please note that all timelines are approximate and may vary.
If you are ordering for a specific event or date, we encourage you to review the item details carefully before completing your purchase.
Delivery Timelines
After processing is complete and the order has been dispatched, estimated delivery is 2–5 business days.
Delivery timelines are estimates only and are not guaranteed. Actual transit times may vary depending on the seller's location, carrier, destination, customs clearance, and other circumstances outside our reasonable control.
Shipping Cost
Shipping costs are determined based on the item, destination, and delivery method.
Any applicable shipping charges will be clearly displayed before checkout.
For international orders, customs duties, import taxes, and similar charges may apply. These charges are determined by the destination country and are the responsibility of the customer unless stated otherwise.
Please note that VEILA has no control over customs assessments, procedures, or related delays.
Order Tracking
You will receive email updates throughout the order journey, including order confirmation, processing updates, and shipping notifications.
Once your order has been dispatched, tracking information will be provided by email where available.
Please note that tracking availability and update frequency may vary depending on the seller and shipping carrier.
Questions?
If you have any questions about shipping, delivery timelines, or your order status, our team is here to help. Please contact us at [email protected], and we'll get back to you as soon as possible.
To learn more about VEILA, please visit our Story page.