Returns & Refunds
Our hassle-free return policy
Return Policy Overview
We want you to love your dress. If you're not completely satisfied, you may return eligible items within 14 days of delivery. Items must be unworn, unwashed, with all original tags attached.
Eligible Items
- Ready-to-ship dresses in original condition
- Unworn and unwashed items
- Items with all original tags attached
- Items in original packaging
Non-Returnable Items
- Made-to-order or custom dresses
- Altered or tailored items
- Items worn, washed, or damaged by customer
- Items without original tags
- Sale or clearance items (unless defective)
- Accessories (veils, belts, jewelry)
How to Return
Contact Us
Email [email protected] with your order number and reason for return
Receive Authorization
We'll send you a Return Authorization (RA) number and instructions
Ship the Item
Pack the item securely in original packaging and ship to the address provided
Receive Your Refund
Once we receive and inspect the item, we'll process your refund
Return Shipping
Return shipping costs are the customer's responsibility unless the item is defective or we made an error. We recommend using a tracked shipping service.
Refund Processing
- Refunds processed within 5-10 business days after we receive the return
- Refund issued to original payment method
- Original shipping costs are non-refundable
- You'll receive an email confirmation when your refund is processed
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original and place a new order. Contact us if you need help finding the right size.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We'll arrange a free return and replacement or full refund.
Questions?
Contact [email protected] for return inquiries. See our Terms & Conditions for full terms and Shipping Policy for shipping info.